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 Where are all the links?
I am having difficulty knowing what to click on.
The new IMMEX website uses a more graphically-oriented, easy to read
design. The interface was designed to be intuitive and consistent.
Unnecessary words like "Click here to..." were removed from links to best
utilize the precious screen "real estate." A link that reads "Click here
to go to the Problem-Set Directory" is much harder to incorporate into a
design than merely the name of destination itself. Links have been
placed in a consistent location and will be found in headers based on
similarity to that header. For instance, just over to the left, "Return
to Top," which can be found under the FAQ header, allows you to "Return to the
Top of the Page." Click it and see. Many of the critical links
in the IMMEX website are graphical, text links like the ones featured here.
There are many things that act as links to different parts of the IMMEX
website. Most of the links have been designed as images, like this
example to the right. That image appears when you enter the IMMEX home
page and defines an area of the page dedicated to highlighting the newest
IMMEX problem-sets. Clicking on the words "Problem-Set Directory" will
link you directly to the IMMEX Problem-Set Directory. Many of the
headers that are designed in this fashion inculde links which are useful for
navigating easily through the IMMEX website.
If you are unsure if something is a link, rest your mouse over any text you
find on our site. If the cursor turns into a hand icon, that means you
can use that text or image as a link to somewhere else.
How do I
obtain an IMMEX login ID?
You can obtain the login ID over the web by clicking on the
Sign Up For
IMMEX link on the home page. Fill out all the required
fields, which are marked by asterisks (*).
I just
registered as a new user, but what is my user name?
The e-mail address that you entered on the New User Registration page is
your user name.
How do I
login?
Logging in to use IMMEX is easy. Just follow these steps:
- Go to the IMMEX Home Page. If you use your email address to login,
please skip to Step 3.
- Select your affiliation (school/company) using the drop down box.
- Type your user name in the User Name box. Remember, if you obtained a
user name over the web, your email address is your User Name.
- Type in your Password.
- Click "Log In" button.
How much
time will I have before my ID expires?
The demo ID will expire in 30 days. If you wish to extend this deadline,
please contact a member of the IMMEX staff. For registered students, the ID will
expire at the end of the semester/quarter. However, you may request an extension
on this deadline.
I know my
user name and password are correct. Why couldn't I login? The browser kept
bringing me back to the Home page.
You must make sure that your browser accepts cookies. To check this, view
the properties of your browser.
For Netscape users, click on Edit > Preferences from the menu. Select
the "Advanced" options. Make sure the browser accepts all cookies.
For Internet Explorer users, click on Tools > Internet Options from the
menu. Select the "Security" tab. Choose the "Internet" item, then click the
"Custom Level" button. Make sure the browser accepts all cookies.
If you are using a school or company computer, you might need to ask your
network administrator to change the security setting for the browser.
What
should I do when the system says that my ID has expired?
E-mail the account re-activation requests to us. It will take 3-4 business
days to process your request
I forgot
my password! Help!
If you use your e-mail as your user name, you can ask the system to send you
your password. Just click on the
forgotten password
retrieval link on the IMMEX Home
page. The system will send it to your registered e-mail address.
If you have changed your e-mail address since you registered, please contact us
to change/update your information and password.
If you have a non-email or a student account, you must contact the person who
assigns you the account for the password.
How do I
change my password?
You can change your password after you login. Just click on the [Change
Password] button on the top left corner of the screen.
Why do I
get an error message when I select a (Java) problem?
This problem is most likely to be associated with Microsoft Internet Explorer
(IE). Some of our older problem-sets have trouble running in IE. We are
currently re-working some of these problem-sets so they will be friendlier to
both IE and Netscape platforms. Meanwhile, we have a large selection of
problem-sets that work very well on both IE and Netscape. We recommend that you
try them out.
Of course, you can always download the newest version of Netscape from
www.netscape.com. The software is free. And, all of our problem-sets work fairly
well with any version higher than 4.05. Version 7.0 and higher is recommended.
Why don't
I see any Flash/Shockwave content?
First, you must have the correct plug-ins. We ask our users to install
Shockwave Flash Player 6.0 and Macromedia Shockwave for Director version 6.0. If
you are not sure about the plug-ins, please use our system requirements page to
test your system compatibility.
Sometimes, Flash has problem with sizing the pictures. You can fix this problem
by maximizing your window or by pressing the F11 key. Pressing the F11 key will
maximize the window's visible area by removing the file menu and the status
bar. Press the F11 key again to restore to normal view.
Why can't
I see the whole picture on my screen?
Some of our problems are designed for 1024x768 screen resolution. If your
screen resolution is lower than this, you will not be able to display the full
content on the screen. You can use the scroll bar to move the pictures around.
Why is
the response so slow?
Well, there is no definite answer to this question. The most common cause is
not having enough bandwidth. As you have probably noticed by now, downloading
information from the web takes time. Graphics, movies, and sound files contain
lots of information. They are also notoriously slow to download. However,
graphics, movies, and sounds are very efficient in conveying certain types of
ideas. (After all, a picture is worth a thousand words, right?) While we try our
best to keep the size of the problems reasonable, there is no way we can avoid
having these files all together.
I see the
solution list, but, where is the "OK" button?
Sometimes the solution list is very long. The "OK" button will be "pushed" to
a space just below the bottom border of the frame. You can show the "OK" button
by scrolling down using the scroll bar.
What do I
do when I want to use a problem in my class?
Please click the
Schedule My Class to Use IMMEX
Problem-Sets button from our homepage,
making sure to complete all required fields. A member of the IMMEX staff will
contact you within two business days to confirm your request. It usually
takes a week (5 business days) to complete a staging request. However, this is
contingent upon the number of requests received. Please leave ample time for
these circumstances. We're sorry, but staging requests for under five days
will NOT be honored.
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Read Frequently
Asked Questions about IMMEX
IBM-Compatible
or Macintosh PowerPC Computer
